You've joined the Solium family and that comes with the reassurance that you are not alone. Just like family, we're here for you when you need us. Whether you want to know how to get the most out of using the software, troubleshoot a technical problem, investigate additional services, or keep up-to-date on the latest product enhancements, our "support services" are ready to help.
Start right here…
Start with this website. Use it as your personal guide to find the answers you need. Here's your road map:
- Solutions Central™: Our unique, one-stop customer-only website. With your personal Client ID, you can log in to this site from any page within this site. It's populated with well thought-out features and sections based on our clients’ primary questions and needs. You can access: news releases and software downloads, FAQs, reporting guides, detailed whitepapers and our online suggestion box.
- Call Center Support: Product and technical support are just a phone call away. You can speak directly with our specially-trained support representatives who are located in Connecticut, where our product management and development staff is also based. This assures timely and accurate responses on any issue. You can contact 866-EZOPTNS (866-396-7867), from 9:00 a.m. ET to 8:00 p.m. ET, Monday through Friday, excluding holidays, for fast, friendly and toll-free support.
- Account Manager: Transcentive revolutionized plan technology support with the first dedicated account management of its kind and continues the highest support levels possible to our clients.